January 22, 2026 at 8:39 PM

This inspires so much confidence, as I just got a message from Salesforce here on LinkedIn saying

Hi @FIRSTNAME%

Eighty-one percent of today’s customers prefer to wait to speak to a human representative than use self-service. That’s because today’s chatbots just aren’t cutting it. What if you could lower costs AND boost customer satisfaction with an AI agent that can understand context and use conversational language your customers love? Introducing Agentforce Service Agent.