April 15, 2025 at 9:04 PM

AI can go wrong. GenAI can go spectacularly wrong.

Cursor—makers of the famous IDE—just thought they could replace their customer support with AI and, as a results, thousands of people canceled their service.

The line between GenAI-powered customer service and GenAI-assisted customer service is a thin one but it can save you big time if you know how to walk it properly.

Some GenAI use cases are just better with a human in the loop—that’s why AI adoption should be CENTRAL to your GenAI strategy.

https://news.ycombinator.com/item?id=43683012