"However, whenever a customer went beyond the rigid scripts, the chat had to be routed to a person, only to reset the pa

“However, whenever a customer went beyond the rigid scripts, the chat had to be routed to a person, only to reset the password to “Welcome97” (the previous one, in fact, was “Welcome96”, so it couldn’t be reused. Security, go figure!) and wasting everybody’s time while doing so.”

I still love this bit of writing from an article about agentic use cases that drive revenue